Returns & Refunds

At Homps Store, customer satisfaction is our top priority. If you’re not completely satisfied with your purchase, we’re here to help. Please read our returns and refunds policy carefully.

Returns

Eligibility:

• Items must be returned within 30 days of receipt.
• Items must be unused, in the original packaging, and in the same condition as received.
• Proof of purchase (receipt or order confirmation) is required.

Non-Returnable Items:

• Gift cards
• Downloadable software products
• Some health and personal care items

Process:

1. Contact our customer service team at [email protected] to initiate a return.
2. Provide your order number and reason for return.
3. Our team will guide you through the return process and provide a return shipping address.
4. Pack the item securely and include the proof of purchase.
5. Ship the item to the provided address.

Shipping:

• Customers are responsible for paying their own shipping costs for returning items. Shipping costs are non-refundable.
• If you receive a refund, the cost of return shipping will be deducted from your refund.

Refunds

Processing Refunds:

• Once your return is received and inspected, we will send you an email notification.
• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.

Late or Missing Refunds:

• If you haven’t received a refund yet, first check your bank account again.
• Then contact your credit card company, as it may take some time before your refund is officially posted.
• Next, contact your bank. There is often some processing time before a refund is posted.
• If you’ve done all of this and still have not received your refund, please contact us at [email protected].

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at [email protected] with your order details.

Contact Us

If you have any questions about our Returns & Refunds policy, please contact us at:

• Email: [email protected]
• Phone: +44 (0)1234 567890